Other customers have found a cost effective return carrier with USPS by using their online 'Click'n'Ship' service and selecting First-Class Package International Service at just over $30. 

 

To return your Coutille order to us: 

1. Please ensure that the slip dress is packed in its original packaging and sealed entirely. You can use alternative packaging however please make sure the dress is sealed in its zip locked branded protective bag with some padding. 

2. Print out a copy of your receipt and include this in the box. 

3. Please send via a tracked postage method to the below address: 

Coutille Limited
Wave logistics, Unit 2
Christchurch Business Park, Radar Way 
Christchurch 
BH23 4FL
United Kingdom 

Note the purpose of the delivery as a ‘Returned Item' to avoid unnecessary customs charges. For customs documents you can provide the information below if required:

Company phone number: +44 7500220650
Company name: Coutille Limited 
VAT number: 335 6175 96

4. Send your tracking number back to us at contact@coutille.com so we can keep an eye on your return shipment for you. 

5. Once we have received and inspected your order, we will notify you and process your refund. All goods must be returned in the exact condition they were received in - all details regarding our returns policy can be found here: https://www.coutille.com/policies/refund-policy

 

Additional Information 

The original Coutille box packaging dimensions and weight are listed below:

Dimensions: 17 x 14 x 3.2 inches
Weight: 1.33 pounds (single slip dress order + packaging)

Our US customers have not had complications with additional duties and tax charges on their returns, however if any charges are due and we receive a notification from UK customs, we will pay these on your behalf and deduct any fees from your return.